SkyBitz Launches New Trailer Detention Management Solution
Posted on November 04, 2015
System Helps Carriers Monitor Detention Time to Improve Customer Relations and Driver Satisfaction
HERNDON, Va.,– November 4, 2015 – SkyBitz®, the leader in remote asset tracking and information management solutions, today announced its new Detention Management Solution designed to enable customers to improve detention awareness, customer relations, and faster trailer turn time. The SkyBitz system automatically monitors trailers stopped at customer locations and sends notifications according to set detention rules. It provides an actionable view of all trailers in detention by location.
The SkyBitz Trailer Detention Management Solution delivers:
- Automated monitoring for trailer detention
- Awareness of detention events
- Reduced driver idle time resulting in reduced frustration and lowered fuel costs
- Configurable automatic detention alert notifications when free time is set to expire (with management of weekends & holidays)
- Recording of detention details for detention billing
- Ability to associate multiple contract profiles to a landmark location
- Integration into TMS/ERP systems for detention billing
“Since we first started implementing SkyBitz solutions across our fleet less than a year ago, we’ve been able to increase our trailer turns by over 60 percent,” said Marc Rogers, CEO and President, Interstate Distributor. “SkyBitz has worked closely with us to help provide us the reporting tools specifically built around our business needs. We’re now able to approach our customers with detailed information regarding our trailers at their locations and foster a more beneficial relationship on both sides.”
A common challenge carrier operations face is having to manually track the status of their dropped trailers at the consignee location and relying on the consignee for updates. Often times consignees misuse the trailer for storage and they do not have incentive to notify the carrier it’s available. When a carrier finally notices the situation and attempts to charge the shipper for detention time, either too much time has passed and or not enough data exists to support the claim. The SkyBitz Detention Management Solution can help alleviate these circumstances by providing the information needed to avoid detention billing. Carriers can get their trailers back from their customers sooner by knowing the detention time more accurately, get alerted, and notify their customers.
An additional benefit is reducing driver idle time through having better visibility to asset availability to dispatch accordingly. It helps prevent driver frustration and associated wasted hours, fuel, and empty miles from searching for trailers.
“Many factors cause a trailer to be detained by a carrier’s customer; it is very challenging for dispatchers and planners to monitor the process in a timely manner and be aware of trailer detention without tools,” said Henry Popplewell, President, SkyBitz. “We’re excited to enable our customers to stay better informed about the status of their trailers while at the same time improving their customers’ satisfaction. The objective of accurate detention management is to build a better customer relationship to free up trailers quicker, not to collect more penalties.”
The SkyBitz Detention Management Solution is available now to all current SkyBitz customers through its best-in-class asset management web application for tracking, monitoring and managing a broad range of assets for multiple industries. It has an adaptable application program interface (API) that can accept data feeds from any other system. The SkyBitz system provides better visibility into asset performance whereby users can quickly analyze large data sets and view them in a more effective and intuitive way to maximize utilization and profits. Companies can start deploying SkyBitz’s asset management solutions across their fleets easier and faster than ever before without any upfront capital expense through subscription-based enterprise solution, SkyBitz as a Service.
To learn more about SkyBitz Detention Solutions visit www.skybitz.com, or call 1-877-275-9248.
About SkyBitz, Inc.
SkyBitz, a wholly owned subsidiary of Telular Corporation, is a leader in global remote asset management solutions, and in providing real-time information on the location and status of assets. More than 800 enterprises rely on SkyBitz technology to achieve total asset visibility, improved security, lower operating and capital expenses, and enhanced customer service. SkyBitz delivers its solution via its best-in-class secure web-based application that is fully customizable and requires no software downloads. For additional information, visit www.skybitz.com.